Issue Number: CL-2022-14

 

Today, the IRS published the latest executive column, “A Closer Look,” which features Darren Guillot, Small Business/Self-Employed Deputy Commissioner, discussing the use of voice and chat bots to improve the collection taxpayer experience. “Taxpayer service remains a top IRS priority, and we recently put in place some new technology involving voice and chat bots to help make it easier for people to get the help they need,” said Guillot. “As we move forward, we are committed to continue identifying ways to make tax processes more efficient and useful for all taxpayers.” Read more here. Read the Spanish version here.

“A Closer Look” is a column from IRS executives that covers a variety of timely issues of interest to taxpayers and the tax community. It also provides a detailed look at key issues affecting everything from IRS operations and employees to issues involving taxpayers and tax professionals.

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